KBA degradation

Incident Report for Proof

Resolved

This incident has been resolved.

Posted Nov 27, 2024 - 20:42 EST

Monitoring

We are seeing recovery with our KBA provider. We will continue to monitor and provide more updates.

Posted Nov 27, 2024 - 20:28 EST

Update

We can confirm this as a major outage due to its impact on KBA. We do not have a timeline for a fix yet.

Posted Nov 27, 2024 - 19:46 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 27, 2024 - 19:18 EST

Identified

We are observing problems with generating KBA questions due to an outage of our main KBA provider. This can impact signers ability to verify their identity and enter a meeting. Proof is assessing the impact and potential mitigations.

Posted Nov 27, 2024 - 18:51 EST

This incident affected: Notarize Consumer App (iOS), Proof Consumer (Web), Notarize Consumer App (Android), and Proof Real Estate.