Resolved -
No new occurrences of the issue have been identified during the monitoring period. The issue has been resolved.
Jul 14, 15:20 EDT
Monitoring -
We're now seeing continued successful requests and completions from our primary KBA vendor and believe that services have been fully restored. We will continue to monitor their success rates.
Jul 14, 14:45 EDT
Update -
The 3rd-party vendor continues to make progress in recovering their services, but we continue to experience issues with some of their services. We will continue to provide status updates as they become available.
Jul 14, 14:30 EDT
Identified -
Beginning around 11:00 AM ET, we noticed a situation of degraded performance in our primary KBA service provider which resulted in some transaction recipients not receiving KBA questions. This can impact some user's ability to enter a meeting with a notary or result in a delay in entering a meeting. Our engineering team is actively investigating and we will provide more details as we have them.
Jul 14, 12:59 EDT