This incident is resolved. Proof is observing normal credential processing durations and rates, and our vendor reporting the incident as addressed.
Posted Aug 14, 2024 - 13:19 EDT
Monitoring
Proof is observing major improvements in credential processing durations; most users should not experience any delays at this point.
Posted Aug 14, 2024 - 12:43 EDT
Update
Proof estimates that about 10% of users may experience 10+ second delays during credential processing. Our credential analysis vendor is reporting an improvement and is working on full resolution.
Posted Aug 14, 2024 - 12:08 EDT
Identified
Due to a partial outage of one of Proof vendors, some Proof users may experience delays when their ID's are processed before or during the meeting. The delays can be up to a few minutes; in some cases ID processing may fail and has to retried by the end user.
Posted Aug 14, 2024 - 12:04 EDT
This incident affected: Notarize Consumer App (iOS), Proof Consumer (Web), and Notarize Consumer App (Android).