Our certificate vendor reports that this issue is resolved. We are resolving this issue, but will continue to keep an eye on this.
Posted Jul 15, 2025 - 20:47 EDT
Update
We are still seeing intermittent timeouts on this service, but in a low volume that should not be seriously affecting completion times. We will continue to monitor and work with the vendor to get this fully resolved.
Posted Jul 15, 2025 - 20:09 EDT
Update
Meeting completion is stable, but we will continue to monitor until we hear more from the vendor. Most delayed completions have automatically retried and completed. We are manually rerunning the completion jobs for those that are still waiting.
Posted Jul 15, 2025 - 19:47 EDT
Monitoring
Currently we are not seeing issues with the certificate vendor. Newly completed transactions should complete as expected. Delayed transactions will be reprocessed shortly. We will continue to monitor the situation.
Posted Jul 15, 2025 - 18:57 EDT
Identified
We're experiencing an issue with one of our third party certificate vendors that is causing a delay in our finalization of transactions and related documents. Our system will automatically continue to retry the processing, and we will verify that they eventually all get completed.
Posted Jul 15, 2025 - 18:43 EDT
This incident affected: Proof Consumer (Web), Proof/Notarize API, and Proof Real Estate.