Retroactive update: credential analysis errors on Proof platform

Incident Report for Proof

Resolved

On January 15th 2026, between 10:35 and 11:05 am ET, Proof platform experienced elevated error rates when handling credential analysis. This prevented most signers from entering a meeting with a notary. We observed a recovery after 11:05 am ET.
Posted Jan 15, 2026 - 10:30 EST